There are many factors out there that affect a users ability to connect to a website or utilize an online service. The user may question "is it a login issue?", "is it something I am doing wrong?", or "is this a technical issue that needs direct support from the provider?"


HOW TO CHECK FOR A POSSIBLE LOCAL ISSUE

Usually it is something simple in association to a small overlooked typo in login information, or the user's internet connection is not stable or is very slow. Click here to learn more about internet speed and how to test.


Here are some other things to try when experiencing issues connecting to a website/web service...

  1. Make sure your browser is up-to-date. (We support the latest versions of Chrome, Edge, and Firefox). If the first browser is up-to-date but not working, switch to another up-to-date browser that we support.
  2. Clear your browser cache. Refresh your browser and try again.
  3. Check under your browser's settings to see if you have a tracking blocker, ad blocker, anti-virus plug-in, or pop-up blocker activated, and try disabling it for our site.
  4. Try a different internet source. There could be connectivity issues or a firewall blocking the site specifically. If you believe your ISP is blocking your connection to our site, try to resolve this by asking your ISP to whitelist percomcourses.com.

If none of these tips fix your issue, it may be time to create and send a report to support@percomcourses.com, or create a support ticket here in our Support Desk.


TIPS FOR CREATING A TECHNICAL SUPPORT REQUEST

If you are able to login ok and have ruled out any possible user issue, it is now time to create a report and send it in to SUPPORT. Below are items that help SUPPORT to adequately and efficiently address your issue.

  1. What is the email address of the user reporting the problem/issue?
  2. What is the exact URL(s) where it is you are experiencing the problem/issue?
  3. Describe your issue with details. Please include screenshots or a screen capture if you can. Be sure to include the URL section of the page in your screenshot.
  4. Include any error messages in screenshots with the URL.
  5. What device(s) and browser(s) have you tried? Be sure to include browser version numbers. Check your browser version and operating system here...


Once you have your report ready, please either email it support@percomcourses.com or use the SUPPORT DESK to create a ticket by clicking here.